Helpful answers for a smoother shopping experience.
Find clear information about women's apparel, sizing, checkout, order processing, delivery, returns, refunds, and customer care.
What does Arvelmontβ’ sell?
Arvelmontβ’ focuses on women's apparel including dresses, tops, skirts, coordinated sets, and related fashion pieces.
How do I choose the right size?
Review the product-specific size information and measurements shown on the applicable product page. If additional guidance is needed, contact customer support before ordering.
What payment methods are available?
The payment methods currently available for your purchase are displayed during checkout and may vary depending on your location, currency, device, and payment provider.
How long does order processing take?
Orders are normally prepared within 2β4 business days after payment confirmation and required verification. Busy periods may require up to 5 business days.
How long does U.S. delivery take?
Standard carrier transit to supported United States addresses is generally estimated at 10β15 business days after dispatch. Processing time is separate from transit time.
How much is shipping?
Available delivery methods and applicable shipping charges are displayed during checkout before payment is submitted.
Can I change or cancel an order?
Contact customer care as quickly as possible. Once fulfillment or shipping has begun, changes or cancellation may no longer be possible.
What is the return window?
Eligible return requests may generally be submitted within 30 calendar days after confirmed delivery. Contact customer support before returning merchandise.
How long does an approved refund take?
Approved refunds are generally submitted within approximately 5β10 business days after approval. Your financial institution may require additional posting time.
What if my item arrives damaged or incorrect?
Contact customer support promptly with your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label where appropriate.
What are your customer-service hours?
Customer service is available 24 hours a day, 7 days a week. Email service@arvelmont.com or call +86 177 6529 6115.
βThe best shopping experience begins with clear answers and beautiful choices.β
Still have a question?
Our customer-care team is available 24 hours a day, 7 days a week.