When a piece isn't quite right, we're here to help.
This policy explains the return window, eligibility, return authorization, damaged-item claims, exchanges, and approved refunds.
Return window
Eligible products may be returned within 30 calendar days after confirmed delivery. Contact customer support before the return period expires.
Return eligibility
Preference-based returns should generally be unused, unworn, unwashed, unaltered, free from stains, fragrance, or damage, and returned with original tags and included accessories where applicable.
Starting a return request
Email service@arvelmont.com with your order number, the product you wish to return, the reason for the request, and relevant photographs where appropriate.
Damaged or incorrect items
If an item arrives damaged, defective, incomplete, or incorrect, contact us promptly with photographs of the item, packaging, and shipping label where appropriate.
Return shipping
Do not automatically send merchandise to the registered company address. Approved returns may be directed to a separate return facility.
Refunds
After an approved return is received and reviewed, an eligible refund will generally be submitted to the original payment method within approximately 5β10 business days after approval.
Exchanges
Exchange availability depends on inventory. Where a direct exchange is unavailable, you may be asked to complete an approved return and place a new order.
βThe right fit matters β and when something isn't right, the process should still feel easy.β
Need help with a return?
Our customer-care team is available 24/7.